![]() In the drop down list under “Location Types” select “Self-Service Kiosks.” Enter your city and state, or your ZIP Code, and search to see a list of Postal facilities with kiosks closest to the location that you entered.Įxtensive postal information and services are also available 24/7 online at Never used a USPS Self-Service Kiosk? Watch this video that shows you how simple it is: Self-Service Kiosks: Features. To locate a USPS Self-Service Kiosk, go to Quick Tools on to “Find USPS Locations”. In addition, kiosks around the country have been stocked with holiday-themed stamps, which for the 2017 season is the adorable gingerbread design. There are no extra fees to use the USPS kiosks. Self-service kiosks are available at more than 2,883 locations nationwide and most are open 24 hours, 7 days per week. Printing a receipt with the USPS Tracking® number Purchasing Delivery Confirmation™, Signature Confirmation™, Insurance, Certified, and Return Receipt After Mailing™ services Purchasing variable rate postage in any denomination for Priority Mail Express®, Priority Mail®, First-Class Mail® and USPS Retail Ground® services Weighing letters, flats, and parcels up to 70 pounds To provide our customers with a convenient alternative to the full-service counter, USPS self-service kiosks are placed in lobbies which offer a wide range of services for simple transactions including:Ĭhoosing the faster or most affordable shipping option Finally, we recommended evaluating industry best practices using SSKs and identifying any barriers to implementation.Post Office™ lobbies can be very busy during the holiday season. Play scripts and manuscripts for books, periodicals, and music. Sound recordings and video recordings, in the form of CDs and DVDs. The USPS lists the following types of media as eligible for Media Mail: 1 Books that are at least 8 pages. ![]() We also recommended deploying lobby assistants to promote and educate customers on SSK usage and eliminate 249,877 workhours to achieve cost savings of about $24 million over 2 years. 1 Review the kinds of items the USPS lists as being eligible for Media Mail. We recommended the vice president, Delivery and Post Office Operations, and the vice president, Channel Access, establish a national initiative to train additional lobby assistants, and assess SSK signage and placement. In related matters, we provided management with kiosk-related industry strategies and implementation practices for its consideration. Again, as the list above shows, there is no shortage of services you can access when using a kiosk. Lots of services can be accessed via self-service kiosks. It makes for an efficient way of accessing the services you need without needing to deal with human interaction. Management began corrective action in February 2013 to address the sensor issue therefore, we are not making a recommendation on this issue. As we have explained, the USPS self-service kiosk is easy to use. A software issue prevented kiosk sensors from correctly identifying when all label paper used to print ondemand stamps had been used. The Postal Service also incurred unnecessary SSK supply costs in FY 2012. The Postal Service could eliminate over 249,877 customer service retail window workhours and save about $12 million annually if it improved SSK promotion and customer assistance on the use of SSKs. This occurred due to several factors, including inconsistent signage, positioning of some SSKs in partially obscured locations, and lobby assistants who were not always trained and used effectively to promote SSK usage. As of June 30, 2013, the SSK performance rate was 26.11 percent, 8.9 percentage points below the fiscal year (FY) 2013 nationwide customer adoption percentage target of 35 percent. The postage for a large envelope (or flat) starts at 1.26. TIP: As a rule of thumb, you can send 1 oz (4 sheets of printer paper and a business-sized envelope) for 1 First-Class Mail Forever stamp (currently 0.63). Our objective was to assess the SSK initiative in customer service operations.Ĭustomers were not using SSKs as anticipated. You can weigh your letter with a kitchen scale, postal scale, at a self-service kiosk, or at the Post Office counter. Postal Service evaluates the effectiveness of an SSK by measuring the customer adoption percentage, which is the percentage of applicable transactions performed at an SSK instead of by a retail clerk. Our SSK or self-service kiosks allow people to do a lot of the tasks that a regular post. SEND is a fully automated Self-Service kiosk designed specifically for shipping stores and mailrooms, such as The UPS Store, FedEx Office or USPS locations. SSKs enable customers to buy stamps and postal products and to process about 80 percent of those transactions normally handled by retail window clerks. Postal Service offers two sizes of flat-rate boxes for Express. The majority of the kiosks are accessible 24 hours a day, 7 days a week. Self-service kiosks (SSKs) are in about 2,300 post offices nationwide.
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